Returns & Refunds
We want you and your little one to be happy with your purchase.
If something isn’t right, here’s how returns and refunds work for customers in Europe.
1. Right of Withdrawal (EU Customers)
If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.
The withdrawal period expires 14 days after the day you receive the goods.
2. How to Request a Return
To exercise your right of withdrawal, please contact us within 14 days of delivery via our Contact page or support email and include:
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Your order number
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Your name
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A clear statement that you wish to withdraw from the purchase
We will provide return instructions after receiving your request.
3. Return Conditions
Returned items must:
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Be unused and in original condition
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Be returned with all original parts and packaging
For hygiene and safety reasons, used baby products may not be eligible for a refund unless the item is defective.
4. Return Shipping Costs
Customers are responsible for return shipping costs, unless the item is defective or incorrect.
We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
5. Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved:
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Your refund will be issued to your original payment method
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Refunds are processed within 14 days after we receive the returned item or proof of return
Original shipping costs are non-refundable, unless required by law.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery and include:
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Your order number
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Photos or videos showing the issue
We will offer a replacement or refund at no additional cost.
7. Non-Returnable Items
Returns may be refused if:
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The item has been used beyond normal inspection
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Damage was caused by misuse, improper installation, or failure to follow instructions
This does not affect your statutory rights under EU consumer law.
8. Contact Information
If you have any questions about returns or refunds, please contact us through our Contact page.
We’re always happy to help.